You can click here to read what some of our patients have said: but we want to hear what you have to say, too! We really value all your feedback.
Note: comments are submitted for moderation by the webmaster to ensure only relevant feedback is published. All comments related to our service and staff will be added to our What Our Patients Say page.
I have been seeing Dr Steve Taylor for the past 3 years and wow he is just amazing !. So professional and caring and puts my mind at ease every time I come to my appointments. When I was first diagnosed I hit an all time low and seeing Steve and the amazing nurses at heartlands they helped me and got me through the difficult time !. 10/10 for Steve and the lovey nurses here.
I have been a patient since 2014 when I was diagnosed very late.
All staff have been kind, attentive and friendly whilst professional at all times. Special thanks to Jo Logain, Dr John Watson and Liz Stevens.
I wouldn’t be here without you
I have been under the care of the team since 1998. They have always been professional, friendly, supportive and have always taken the best care of me. The annual health check and trials I have been involved in over the years have been informative and helpful to my staying well. The whole team health advisers, pharmacists, reception staff, doctors, nurses, dieticians etc are all approachable and very knowledgeable. I have huge admiration and owe thanks to them all.
Lovely Staff! Kim is Excellent. Always treated with respect by all staff!
M
Level of privacy at reception must be improved.
The annual Health Clinic was very positive and helpful
My visits are always good. The staff are fab!
I have attended this clinic for a number of years and have never had any problems
Everybody was friendly, approachable, warm and knowledgeable. Concerned and interested in my well being
Ever since I started coming here, I have been more confident with myself, not only mentally but physically too
Great team! treated like an individual not just a number like I was at another local hospital
I always feel comfortable attending the clinic, The staff are always friendly and cheerful. I always feel I am given time to ask any questions and feel listened to. I am made to feel Im in control of my own treatment..This is why I moved my care to the Heartlands team. They provide a first class service.
Everyone is very friendly and welcoming. It is a pleasure to come here
Need new phone lines to rebook or change appointments. Great team. Thanks
Great service, Great Staff. ALL STARS!
Great team! Always willing to support & provide information
Thank you
I have been recving care, treatment and support from this department I feel that the level of service I receive is absolutely outstanding the team really seem to care about you and they listen to you I am always happy to attend this clinic and am alwayse made to feel welcome the team in this department go above and beyond to make u feel comfy they are a lovely bunch of people and an asset to the NHS thank you all for your support
I have been using this clinic for over 10 years and although Ive had blips taking my tablets over the years, I have always been accepted back to try another avenue, Im sure ive angered some Drs, Health Care Professionals etc by not sticking to a regime. My treatment and or the attitude of staff has not changed other than improvement. It is relaxed, informal and all staff are friendly and excellent in their field.
Always excellent care!
Friendly staff, always make you feel comfortable, have never had any problems with waiting times
Please use more technology eg Appointments, signing in, reduce time taken for taking bloods to consultation with doctor. Can I not do bloods at other locations and then meet Dr at Heartlands?
Very friendly staff, Feel looked after, Dr Taylor is brilliant!
So happy with these guys! Could not ask for more! Respect, smiles, helpful, professional yet friendly
STAFF ARE AMAZING!
I am very happy and appreciate the care from all at the clinic
Extremely friendly staff who after several visits almost seem like a family atmosphere, Always pleased to see you and welcoming, if there are any problems they are always happy to help, staff always ask how you are doing and appear to always have your best interests at heart. Staff almost became like friends after a short period of time and always professional. Excellent!!!
I have always felt comfortable, Dr Robertson has been excellent along with the rest of the team
SM
Good staff who treat you like you’re human
I am now into my 24th year of being positive.The help and support from this unit has always been the major factor in me remaining healthy.David White has always been on hand to help and guide me over the years;I would recommend Heartlands wholeheartedly.
I was diagnosed with HIV back in 1985 – in those days it was considered terminal, so I resigned myself to that fact and made certain arrangements for the few years I thought I had left to live – and here I am 31 years later – enjoying a normal, healthy life – all thanks to the Heartlands HIV Team and in particular Dr Steve Taylor – my guardian angel 🙂
xx
I have always received excellent care from the HIV dept – lovely staff
I would just like to thank Jo Logan in the HEP C care team for the amazing support she has offered me over the last few months while I have been having treatment for Hep C. It has been like having a friend at the end of the phone or text. Jo has got me appointments at the last minute to see consultants when I was in a bad mind space and needed some support. She has ran around trying to get me extra pills as I was away on holiday. She has called labs to try and get results for me to keep me going. When things have not been looking so good she got me an appointment with my HIV Doctor within 24 hours: its just totally amazing.
I can really say how my Jo and everyone else in the HIV / Hep C team have and go on helping me. It doesn’t really matter what happens everyone is personal, professional and just wants to help. The HIV service at Birmingham Heartlands Hospital is 1st class, it should be the model for all HIV care centres in the NHS. Anyone who thinks this services should be cut, changed or incorporated into something else is not understanding the needs of the community this service supports.
Other HIV services I have used are NOT like this and need to change. HIV Services at Heartlands are a shining example of success. And the work of Dr Steve Taylor should not be overlooked.
Thank you from the bottom of my heart: you are all doing amazing things.
Very good service
In the 10 years I have been attending this clinic I have never had cause to complain. Always professional and friendly and I would recommend the clinic services to anyone
Some five years ago I was diagnosed with HIV and cannot thank the wonderful non-judgemental staff at Heartlands. Every 3 months I now turn up for bloods and checks with Doctor Watson and each visit I tell the doctor I am fine and in good health and feeling great. Yesterday I went to my normal meeting and said ” I am not too good actually, I feel down, loosing confidence, dirty, letting my family and staff at the clinic down, etc etc etc.” “He said it is not uncommon and that he was a little concerned the last time I visited” he knew me so well!.
The support system kicked in immediately, I was met by the relevant professionals all of whom were very supportive and understanding. I had initiated a story about how I actually got HIV at the beginning of my visits and the truth plus everything “else” came flooding out.
Do I feel any better, today No!, I feel dreadful but the staff I have come to know and the staff I have just met, I know will be supportive and will definitely get me through this patch.
I love them all and apologise to them all for being so weak at times. I need to go now as I am not that good at writing and am starting to ramble. I just know I am in excellent hands and owe them so much.
Kisses to you all and my sincere thanks.
I read this message today and it would appear there are two of us who are exactly the same, I fully agree with every word stated below and can’t believe he is also named Eric, good luck mate, maybe meet you one day!
Some five years ago I was diagnosed with HIV and cannot thank the wonderful non-judgemental staff at Heartlands. Every 3 months I now turn up for bloods and checks with Doctor Watson and each visit I tell the doctor I am fine and in good health and feeling great. Yesterday I went to my normal meeting and said ” I am not too good actually, I feel down, loosing confidence, dirty, letting my family and staff at the clinic down, etc etc etc.” “He said it is not uncommon and that he was a little concerned the last time I visited” he knew me so well!.
The support system kicked in immediately, I was met by the relevant professionals all of whom were very supportive and understanding. I had initiated a story about how I actually got HIV at the beginning of my visits and the truth plus everything “else” came flooding out.
Do I feel any better, today No!, I feel dreadful but the staff I have come to know and the staff I have just met, I know will be supportive and will definitely get me through this patch.
I love them all and apologise to them all for being so weak at times. I need to go now as I am not that good at writing and am starting to ramble. I just know I am in excellent hands and owe them so much.